We became the #1 cloud-based software for construction professionals by putting our customers first. We are proud to be a recipient of the 2019 American Business Award for Customer Service Department of the Year.
"If I have a question on how to do something, all I have to do is call and someone always answers and is helpful. This is a big deal to me in a world of automated everything."
Classic Urban Homes
"The entire staff at Buildertrend is polite, responsive and open to suggestions. I have never contacted Buildertrend and not been treated exceptionally well."
Allied Kitchen & Bath
Ft. Lauderdale, Florida
"Buildertrend's support is superb! They answer all calls within a few rings and provide answers to any issues encountered. They will help with implementation and hold your hand through the process."
Vista Construction Services
Technical phone support is available Monday – Friday between 8:00 a.m. and 5:00 p.m. (CST).
Toll Free: 1 (888) 415-7149
Live support specialists (a.k.a., real humans that breathe air and dislike elevator music as much as you do) are available Monday – Friday between 8:00 a.m. and 5:00 p.m. (CST).
If your question is not urgent, send us an email. We check Ye Olde Inbox seven days a week. We guarantee a timely response, and you'll receive assistance in a timely fashion.
Buildertrend is easy to use, but that doesn't mean you won't have questions. That's why we assign a dedicated Buildertrend Coach to guide you through your onboarding experience.
Visit our online learning community to connect with fellow Buildertrend users across the globe. This forum is exclusive to Buildertrend clients and gives you the chance to discuss everything from software use to industry topics.
If you prefer to learn on your own, we've got everything you need — training videos, written tutorials and FAQs. We love talking with you, so don't hesitate to call, but our online help is comprehensive, easy to use and available 24/7/365.
We host a live webinar Monday – Friday (10:00 a.m. – 11:00 a.m. CST). Each webinar explores a specific Buildertrend feature — something new every day. Register for these free, unlimited webinars directly from your Buildertrend account.
Your Buildertrend Coach will help you convert your old data into Buildertrend, which makes the transition so much easier. We even have a variety of schedule and selection templates that are automatically loaded into your account.
"Their customer service is fantastic so learning everything is not that hard because you always have someone to guide you through it."
"Through the whole setup of our account, and when new team members come on, Buildertrend support has just been a phone call away."
Farmington Hills, MI
Buildertrend unifies your construction process within one powerful system.